Your Privacy Is Our Responsibility

1 Introduction and Scope

88fg is a trusted online betting and casino platform for users in Bangladesh. We believe that protecting users' personal information is a fundamental responsibility. This privacy policy has been written so you can clearly understand what information we collect, why we collect it, and how it is used.

This policy applies to:

• The 88fg.lat website and any of its subdomains;
• The 88fg mobile application (where applicable);
• All 88fg digital services and communication channels;
• Any communication with us via live chat, email, or other means.

By using this site you confirm that you are 21 years of age or older and that you consent to the collection and processing of information as described in this privacy policy.

2 What Information We Collect

88fg collects several types of information, divided mainly into two categories:

2.1 Information You Provide Directly

When you register with 88fg, manage your account, or use our support services, you voluntarily provide the following information:

• Full name and date of birth;
• Email address;
• Mobile number (linked to your bKash, Nagad, Rocket, or Upay account);
• Payment-related information (transaction amount and method — we do not store full bank or wallet credentials);
• Documents required for identity verification (during the KYC process).

2.2 Information Collected Automatically

When you use the 88fg platform, the following information may be collected automatically:

• IP address and general geographic location;
• Browser type, operating system, and device information;
• Time of site visits, pages viewed, and click patterns;
• Information collected through cookies and similar tracking technologies;
• Login history and session data.

2.3 Information Received from Third Parties

For the purposes of payment processing, identity verification, or fraud prevention, we may receive information from trusted third-party service providers where necessary.

3 Purposes for Using Your Information

88fg uses your information for the following legitimate purposes:

• Account Management: Handling registration, login, password recovery, and account security.
• Transaction Processing: Completing deposits and withdrawals successfully and maintaining transaction history.
• Identity Verification: Confirming age (21+) and preventing fraud.
• Customer Support: Properly resolving your requests, complaints, and questions.
• Service Improvement: Running analysis to improve the platform's usability and security.
• Responsible Gaming: Identifying patterns of problematic behaviour and providing appropriate support.
• Legal Compliance: Meeting applicable legal obligations and cooperating with investigations.
• Promotional Communications: Sending relevant offers and updates where you have given your consent.

4 Cookies and Tracking Technologies

88fg uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — such as maintaining login sessions and ensuring security. The site will not work correctly without them.

4.2 Functional Cookies

These cookies are used to remember settings such as your preferred language, game type, or payment method.

4.3 Analytics Cookies

Analytics cookies are used to analyse which parts of the site are used most and to improve the service. This information is collected in aggregate form and cannot be used to identify you directly.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality of the site.

5 Information Sharing and Third Parties

88fg may share your information with third parties in the following limited and specific circumstances:

• Payment Processors: Necessary information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Trusted service providers who assist in conducting the KYC process.
• Technology Infrastructure: Providers of server hosting, data analytics, and security services.
• Legal Authorities: In the case of a lawful order or investigation, in accordance with applicable law.
• Business Restructuring: Information may be transferred in the event of a merger or acquisition, and you will be informed in such cases.

All our third-party partners operate under contractual confidentiality obligations. They may not use your information beyond our instructions.

6 Data Security Methods

88fg applies a multi-layered security approach to keep your information safe:

• SSL/TLS Encryption: All data transferred between your browser and our servers takes place through encrypted channels.
• Password Hashing: Your password is never stored in plain readable form.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Security Monitoring: Regular monitoring is carried out to detect unauthorised access or unusual activity.
• Firewall and DDoS Protection: The platform is protected against cyber attacks.
• Regular Security Audits: Periodic reviews are conducted to identify and address potential vulnerabilities.

7 Data Retention Period

88fg retains your information for as long as it is necessary or legally required:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records and KYC information are kept for a defined period as required by regulatory bodies.
• Marketing Data: You are removed from marketing lists immediately upon withdrawal of your consent.
• Log Files: System logs are generally deleted after a set period, unless a longer retention period is required for legal reasons.

8 Your Rights

Under the 88fg privacy policy you have the following rights:

8.1 Right to Access

You have the right to receive a copy of the information we hold about you. This will be provided within a reasonable time following your request.

8.2 Right to Rectification

You have the right to request correction of any information about you that is inaccurate or incomplete.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be deleted immediately.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time. Once consent is withdrawn, we will stop sending you promotional messages.

To exercise any of the above rights, contact us at [email protected]. We will aim to respond to your request within 30 business days.

9 Protection of Minors' Privacy

88fg is strictly for users aged 21 and over. We do not knowingly collect information from any minor. If someone registers using a false age, that account and the associated information will be deleted immediately upon coming to our attention.

If you become aware that a minor you know is using 88fg, please let us know at [email protected].

10 Third-Party Links and Services

The 88fg platform may occasionally reference third-party payment gateways (such as bKash, Nagad, Rocket, Upay) or game providers. These third parties have their own privacy policies, and 88fg is not responsible for how your data is handled on their platforms. You are advised to read their own policies before using their services.

11 International Data Transfers

In some cases your information may be processed or stored outside Bangladesh — for example, due to the location of our hosting servers or technology partners. For such transfers we ensure that the receiving organisation maintains appropriate data protection measures and follows the standards of this privacy policy.

12 Policy Changes and Updates

88fg reserves the right to change or update this privacy policy at any time. If a significant change is made:

• The "Last Updated" date at the top of the page will be changed;
• You may be notified at your registered email address for important changes;
• Continued use of the site after a change is made will be considered acceptance of the new policy.

You are advised to check this page regularly to always read the latest version.

13 Responsible Gaming and Data Protection

88fg believes that responsible gaming and data protection complement each other. Information about your gaming behaviour is used solely for your own protection. If we notice any patterns of problematic gaming behaviour, we may reach out to offer support.

To learn more about responsible gaming, visit our Responsible Gaming page.